CQ99's Terms and Conditions — Please read this once before you start

1General Terms, Conditions & Introduction

CQ99 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming platform. These Terms and Conditions apply to the use of the CQ99 website and all related services.

By registering or using CQ99, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please refrain from using CQ99.

These Terms and Conditions have been written in Bengali for the convenience of users in Bangladesh. However, the English version shall take precedence in all legal interpretations.

2Account Registration & Eligibility Requirements

To register an account with CQ99, all of the following conditions must be met:

• The registrant must be at least 18 Years must be.
• Online gaming must be legally permitted in the country from which you are registering.
• Each person may only have one account open an account.
• All details provided at registration — including name, address, and mobile number — must be truthful and accurate.
• Users are solely responsible for keeping their account password secure.
• Opening an account in someone else's name or using another person's information is strictly prohibited.

As part of KYC (Know Your Customer) verification, CQ99 may request identity documents, proof of address, or payment verification at any time. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

3Deposit Policy

The following rules must be followed when making deposits on CQ99:

• Minimum Deposit Amount BDT 500।
• Deposits must be made only from a payment method registered in your own name.
• Deposits made through third parties or from another person's account are not accepted.
• Deposits are usually credited to your account within a few minutes. If you experience any issues, please contact support.
• Deposits can be made via Bank Transfer, Mobile Banking, Nagad, and Rocket.

CQ99 complies with anti-money laundering laws. Additional verification may be required for suspicious transactions, and such transactions may be temporarily held.

4Withdrawal Policy

The following rules apply to withdrawals from CQ99:

• Minimum Withdrawal Amount BDT 1,000।
• Withdrawals can only be made using the same method used for the original deposit.
• KYC verification must be completed before submitting a withdrawal request.
• Standard withdrawals are processed within 15 minutes to 1 hour.
• Additional verification may be required for large withdrawals (above BDT 50,000).
• Winnings from bonuses cannot be withdrawn until the wagering requirements have been met.

5Bonus & Promotion Terms and Conditions

Before claiming any bonus or promotional offer from CQ99, please read the specific terms for each offer carefully. General rules include:

• Each bonus has a specific Wagering Requirements applies (typically 5x to 30x).
• Bonus balances cannot be withdrawn before the wagering requirements are met.
• Attempting to claim the same bonus more than once may result in account suspension.
• Each bonus has a specific claim window; once it expires, the bonus will be forfeited.
• CQ99 may modify or cancel any bonus offer at any time without prior notice.
• The welcome bonus for new members applies to the first deposit only.

6Prohibited Activities

The following activities are strictly prohibited on CQ99. If detected, your account may be suspended and your balance forfeited:

• Any form of Fraud or Manipulation।
• Using automated bots, scripts, or software to play games.
• With other players Collusion doing so.
• Creating multiple accounts to take advantage of bonuses.
• Money laundering or transactions involving illegal funds.
• Attempting to interfere with or hack the platform's security systems.
• Attempting to compromise another user's account.
• Misconduct or threats directed at platform staff.

7Privacy & Data Protection

CQ99 places the highest importance on protecting users' personal data. We never sell your information to third parties.

• Your personal information is used solely for service delivery, verification, and legal compliance.
• All Information 256-bit SSL Encryptionremains protected at.
• CQ99 is required to provide information in response to lawful requests from legal authorities.

For more details, visit our Privacy Policy Visit the page.

8Responsible Gaming Policy

CQ99 believes gaming should be a source of entertainment — not addiction or financial stress. Responsible gaming is our top priority.

• The user themselves Deposit Limit can be set.
• Take a temporary break or Self-Exclusion Can be enabled.
• If you notice signs of gaming addiction, please reach out to our support team for assistance.

For more details, visit our Responsible Gaming Visit the page.

9Account Suspension & Closure Policy

CQ99 reserves the right to temporarily suspend or permanently close an account in any of the following cases:

• Any violation of these Terms and Conditions.
• Registering with false information or failing KYC verification.
• Suspicious or unusual transaction activity.
• Direction from a legal authority.
• Accounts inactive for an extended period (more than 12 months).

CQ99 will generally send an email notification before closing an account. However, in cases of rule violations, the account may be closed without prior notice.

10Dispute Resolution

For any dispute or complaint, please contact CQ99's support team first. Most issues are resolved within 72 hours.

• A reference number will be issued once a complaint has been submitted.
• The support team will investigate and provide a decision within 3–7 business days.
• If you are not satisfied with the decision, the dispute may be resolved through international arbitration.

11Legal Restrictions & Liability

Before using CQ99, please confirm that online gaming is legally permitted in your country or region. Creating or using an account from a jurisdiction where online gaming is prohibited is a violation of CQ99's Terms and Conditions.

• CQ99 is not liable for any losses caused by technical errors.
• CQ99 is not responsible for changes to game outcomes caused by internet disconnection.
• CQ99 is not liable for any financial losses resulting from gaming.

12Contact & Support

If you have any questions about these Terms and Conditions or need assistance with any issue, please contact us:

• Live Chat: Log in to the platform and chat with us directly.
• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week.