CQ99's Privacy Policy — How your information is kept secure

1Introduction & definitions

CQ99 (hereinafter referred to as "we", "us", or "the Platform") is an internationally licensed online gaming platform serving users in Bangladesh and other countries. This Privacy Policy applies to the CQ99 website, mobile app, and all related services.

By using CQ99, you consent to the data collection and usage practices described in this Privacy Policy. If you disagree with any part of it, please refrain from using the platform.

Definitions of key terms used in this policy:

• Personal information: Any information that can be used to identify you, directly or indirectly.
• Processing: Any activity involving the collection, storage, use, sharing, or deletion of data.
• Third Parties: Any individual or entity not affiliated with CQ99.
• Cookies: Small text files stored in your browser that remember your session and preferences.

2Types of Information Collected

CQ99 collects the following types of information to provide its services:

Registration & Account Information:

• Full name, date of birth, and gender.
• Mobile number and email address.
• Residential address and country.
• Username and password (encrypted).

KYC and identity verification information:

• A copy of your National ID, passport, or driving license.
• A document proving your address, such as a utility bill or bank statement.
• A selfie photo (when required for identity verification).

Financial Information:

• Payment method details (Mobile Banking, Nagad, Rocket number, or bank account).
• Transaction history — records of deposits and withdrawals.

Technical & Usage Data:

• IP address, device type, and operating system.
• Browser type and version.
• Login timestamps, location data, and gaming activity logs.
• Information collected through cookies and tracking technologies.

3How Your Information Is Used

CQ99 uses the data it collects for the following purposes:

• Service delivery: Managing accounts, processing payments, and ensuring gaming services.
• Identity Verification: Completing the KYC process and preventing money laundering.
• Security: Detecting and preventing fraudulent activity.
• Contact: Important updates, security alerts, and support services.
• Personalization: Providing game recommendations and offers tailored to your preferences.
• Legal Compliance: Compliance with licensing authorities and law enforcement directives.
• Analytics: Improving platform performance and overall service quality.

4Who Your Information May Be Shared With

CQ99 may share data with specific parties under limited circumstances:

• Payment Processors: Minimal data is shared with payment providers such as Mobile Banking and Nagad solely to process transactions.
• KYC Service Provider: Authorized third-party service providers for identity verification.
• Law Enforcement Agencies: CQ99 is legally required to disclose information when ordered by a valid court or directed by a government authority.
• Game Providers: Limited data may be shared with game software providers to ensure fair and secure gameplay.
• Anti-Fraud System: Data may be processed with security analytics services to help prevent fraud.

In all of the above cases, third parties are contractually bound to uphold CQ99's privacy standards.

5Cookie Policy

CQ99 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve the quality of our services.

Cookies used by CQ99:

• Necessary Cookies: To maintain your login session and ensure site security. Disabling these cookies will affect the site's functionality.
• Functional Cookies: To remember your preferred language and settings.
• Analytics cookies: To understand how the site is used — including which pages are visited most and how long users spend on them.
• Security Cookies: To identify fraudulent login attempts and unusual account activity.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.

6How Long Your Data Is Retained

CQ99 does not retain your data longer than necessary. The general rules are:

• Account Information: For the duration the account is active, and for a minimum of 5 years after closure (as required by legal obligations).
• Transaction records: Minimum 7 years (as required by financial regulations).
• KYC Documents: Up to 5 years after account closure.
• Log files: Up to 1 year.
• Marketing preferences: Until you withdraw your consent.

Once the retention period expires, your data is permanently and securely deleted.

7Your Rights

As a CQ99 user, you have the following rights:

8Security Measures

CQ99 uses industry-standard security technologies to protect your data:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): Two-factor authentication for added security.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Backup: Data is backed up regularly and stored in a secure location.
• Staff Training: All staff are trained on privacy and security policies.

In the event of a data breach, CQ99 will notify affected users within 72 hours and take all necessary action.

9Children's privacy

CQ99 is an adults-only platform. No one under the age of 18 is permitted to use this platform. CQ99 does not knowingly collect data from minors.

If we discover that an account has been created by a minor, we will immediately suspend that account and delete all associated data.

If you believe a minor is using CQ99, please notify our support team immediately.

10Policy Updates

CQ99 reserves the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• You will be notified at login or by email whenever significant changes are made.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly for the latest updates.

11Contact

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week.
• Response time: Typically within 24–48 hours.